Product Issues 🛠️

The cards do not leave the Happy Loop

We understand that you might be facing some challenges with your Happy Loop, particularly related to the cards not exiting as expected. To address this issue effectively, let's explore a few common scenarios:

1. First and foremost, make sure you are placing your cards inside the container, not on top. Your Happy Loop cards need to be inside the container to work properly!
2. ensure you're turning the crank in the correct direction – it should be turnedclockwise, notcounterclockwise.
3. If you're attempting to turn the crank with the container fully loaded with cards, this can cause some difficulties. We recommend operating the Happy Loop with a moderate number of cards inside for the best results.
4. When reusing cards that have been previously used, you may experience some issues as the grip of the roller might not adhere to the cards perfectly. If this is the case, consider using newer cards for smoother performance.
5. Make sure you haven't inadvertently touched or damaged the roller grip, as any damage to this component can affect the card-exiting process.

If you are experiencing any other issues, please reach out to us for assistance!☀️

My cards are damaged

We're truly sorry to hear that you've experienced issues with your Happy Loop cards. We want to make sure you continue to enjoy the full Happy Loop experience. If your deck of cards is brand new and has sustained any damage, please don't hesitate to reach out to us. Simply send us pictures of the damaged cards along with the invoice of your purchase, ensuring that the order date is clearly visible. In such cases, we're committed to promptly replacing your cards, ensuring that your Happy Loop continues to function flawlessly.
However, if the cards have been previously used and are now showing signs of wear and tear, please keep in mind that older cards may not work as effectively on the Happy Loop. To prevent future issues, we recommend taking great care of your cards and storing them in a secure place to protect them from any potential damage. By doing so, you can continue to reuse your cards without any concerns. If you have any further questions or need assistance, our support team is here to help. 😊💌

How should I put the cards inside of the box?

Ensuring your Happy Loop functions flawlessly is our top priority. To achieve this, it's essential that you place your cards properly inside the box, just as demonstrated in the picture below. This simple step guarantees that your Happy Loop will function properly. If you have any questions or need further assistance, please don't hesitate to reach out to our support team. 😊💌

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